Network Status News & Information

We have started the migration of all accounts on this server to the new hardware. If you experence any issue with your site please open a ticket with our support team.

Thanks!

We are aware of an issue causing 403 Access Denied Errors with addon domains. This is caused by your directory associated with the addon domain being set to the wrong permissions. We are working on a fix at the moment. However if you have this issue it can be resolved by changing the directory to permission 755. Please only do this if you are familar with permisions. If you need us to perform this change please open a ticket. We will continue to work on a system wide fix.

06/08/17 @ 11:06AM Update: This is also affecting non addon domains at this point. We are still working to resolve.

06/08/17 @ 9:53PM Update: We have manually corrected all permisions issues in the accounts. If you are still haveing an issue please open a ticket for support.

06/09/17 @ 4:43PM Update: We have disabled LiteSpeed webserver due to error and are currently using Apache until this is resolved. All permisions issues have been resolved. Please open a ticket if you experience an issue with 403 errors.

Thanks!

We are aware of an issue with RN01HOST and MySQL. We are currently working on the problem and will post back once resolved.

We are currently investigating an issue with RN01HOST-A.

This message is to clients in our Seattle location. Unfortunately one of our switches has experienced a hardware failure. We are going to replace the switch at 2 PM Pacific time today. We are unable to provide a specific window for the expected downtime, but we will be actively working with local data center staff to ensure everything goes as quickly and smoothly as possible.

We are investigating issues with RN01HOST-A at the moment. We will post once we have resolved this issue.

UPDATE: Issue has been found and has now been resoloved. All operations are working properly.

We are currently investigatting a issue with this server. We will update as soon as possible.

We are currently investigating an error with the web server on RN01HOST-A. The server is online however the web server is not responding. If your site is not up we are aware of the problem and working for resolution.

All issues have been resolved for this server.

We will be migration all customers accounts located on RN01HOST to CloudLinux. During this time windows files will be moved between servers. If you make changes to your sites during this time it may not copy changes to the new server. Sites should remain online with no downtime. However DNS changes may take up to 24 hours to propagate.

UPDATE: This server has been migrated. All services are running normally.

We are currently working to correct issues related to slow add-on domain issues on RN01HOST. We will update this post as soon as possible.

UPDATE: We have corrected a network issue that was preventing the creation of new DNS zones. If you had an error over the last 24 hours please try again. Please open a new support ticket if you encounter any errors during this process. Thanks!

We will be performing maintenance on the secure server that manages our Billing and Support systems. During this time window support and online ordering will be down. Expected downtime about 2 hours.

We will be performing maintenance on the billing and ordering system. During this window you will not be able to process orders, make payments or enter support tickets. We do apologize for the inconvience this has caused. Thanks!

We will be performing updates to our secure server and ordering system. Expected outage will last 1 hour. During this time ordering, support and payments will not be accessible.